Top 5 Administration Benefits of a Superior PHO Solution

What Is a PHO? 

A PHO is a legal entity formed by a hospital and a group of physicians to further mutual interests and achieve market objectives. It generally combines physicians and a hospital into a single organization for the purpose of obtaining payer contracts.

Communication Problems That PHOs Face

Communication issues can be detrimental to any organization, especially PHOs. Quality and quantity can both be equally important when it comes to communication forms and modes. Certain factors play a significant role when it comes to effective communication.

Timing. Carefully timed messaging is one of the most critical elements in crafting effective communication. Delivery of vital information to the right people at the right time can be potentially life-saving, especially when it comes to real-time intervention alerts, medical adherence alerts, and emergency alerts.

Clarity. Content is another important element in effective communication. Information contained in the message should be clear, concise, and coherent for the intended audience. Automated traditional appointment scheduling makes the intended recipients feel acknowledged and appreciated. Most importantly, these messages should be HIPAA-compliant, containing no protected health information (PHI).

Relevance. Great content in a message, no matter how simple, can be highly effective to the right audience. The right message to the wrong people means a lot of wasted time, effort, and resources. A careful selection and identification of the right audience is extremely vital to any PHO who cares about building great relationships with its members. Sending content specifically designed for members makes them feel heard, understood, and valued.

5 Benefits of an Effective PHO Solution

Now that the critical factors in effective communications have been established, solutions and reinforcements to these issues need to be addressed. The factors in selecting effective and superior administration software solutions to PHO communication concerns can be broken down into the following benefits: 

1. Quality communication

Powerful software solutions with a great communication application are the basis in any critical decision-making and planning. It enables the PHO’s management to secure information without which it may not be possible to take any decision.

2. Enhanced efficiency

Dynamic communication software solution tools facilitate coordination, smooth and efficient working of any PHO. Through the exchange of ideas and information, communication helps to bring about increased productivity, which ultimately benefits the members and the organization.

3. Increased cooperation and care coordination

Effective software solutions increase management efficiency and promote cooperation. The efficiency of a good software solution depends upon its ability to provide a channel that facilitates communication for members of the PHO. 

4. Higher productivity at a lesser cost

Superior software solutions increase productivity and reduce cost. Effective communication saves time and effort. Without communication, it may not be possible to work together in a group and achieve the goals of the PHO, one of them which is to provide accurate and timely services for their members.

5. Improved public relations

Great software solutions enhance public relations. In the present business world, every business enterprise has to create and maintain a good corporate image. It is only through effective communication that management can present a good corporate image and great public relations to the outside world. Effective communication helps the PHO management maintain good relations with workers, customers, suppliers, shareholders, government, and the community at large.

Why QuickCap?

Quickcap’s intuitive, customized user interface (UI) allows PHOs to craft the appropriate design, layout, and tools for their intended purpose and target audience in the quest for the best PHO solution. Some of QuickCap’s outstanding communication capabilities allow PHOs to do the following:

• Deliver important messages to internal, external, or all users. 
• The audience reach can be customized and configured by the PHO to announce important information like new office locations, change in office hours, new provider networks, or health plan contracts, among others. 
• View the list of contact information.
• Show the latest updates and enhancements.
• Translate one language into another.
• Convert anything you speak into written words.
• Fill out configured survey forms. 
• Attach documents, add customer support tickets, view conversations, perform search functions, and view canned responses, among other functions.

From the simplest to the most complex requirements, the best PHO solution should be able to address concerns, fix issues, and exceed expectations. This is what ideal PHOs aspire for. QuickCap’s capabilities are limitless, and only the PHO can determine which of the many features it needs to have in its portfolio of tools and solutions. 

Invest in the best PHO solution and communication tool that enhances the care coordination capabilities of your company and your clients.

Explore Related Blogs