The Significant Relationship between PHOs and Quality of Care

How Is Quality of Care Measured?

Quality of care is the level to which health services increase the probability of ideal health outcomes. Healthcare service quality is generally measured by patient satisfaction, loyalty, and the productivity and profitability of healthcare organizations like Physician-Hospital Organizations (PHOs). To sustain competitive advantage, PHOs consider the quality of care as a strategic measure to define and improve healthcare services for effective case management.

Quality health care can be interpreted in many ways but there is a growing collective approval  that quality healthcare services should be:

Effective

Quality of care is often reflected in the effectiveness of administering evidence-based healthcare services to those who need them. Efficacious quality of care is also demonstrated by skilled PHOs who are well-versed in the coordination of care.

Efficient

The ability to maximize available resources is the cornerstone of productive organizations like PHOs. The decrease of inefficient resource utilization and wastage empowers PHOs to render even better services to their members and care coordination companies.

Timely

Well-timed delivery of services exponentially increases effectiveness and efficiency in reducing waiting times. Crucial services rendered at the appropriate time and without harmful delays are life-saving factors for many organizations and members in the coordination of care.

Safe

Providing services that are free from risks is an important component of quality of care, as it increases possible recovery time and decreases the odds of detrimental outcomes.

People-focused

Patient-centric healthcare services are another essential element of delivering quality services. PHOs benefit greatly from being acutely aware of rendering care that responds to individual preferences, needs, and values.

Comprehensive

Quality of care is exemplified when PHOs and care coordination companies ensure the full-range administration of healthcare solutions and services are available for the members throughout their life course, or as indicated by health plans and contracts agreed by both parties.

Equitable

An efficient, safe, timely, and all-inclusive quality healthcare is considerably beneficial when the services offered do not vary in quality on account of gender, ethnicity, geographic location, and socioeconomic status. 

Quality of Care From Different Angles

Improving the quality of care can be quite difficult especially since assessments and methods need to be performed in the macro and micro levels. However, the most important condition in fulfilling the quality of care is the outcome of each case, especially in value-based healthcare.

Healthcare professional

From the health professional’s perspective, the quality of healthcare is most often measured by its outcome, the technical performance of the care, and the interpersonal relationship. The term “outcome” is referred to as a change in members’ health, such as a reduction in pain, or a decrease in death rates. Health providers following the clinical practice guidelines that resulted in a higher positive outcome greatly benefitted from improved quality of care during the coordination of care. Physicians who also run risk management programs to assess accurate diagnostic tests also dramatically increased their quality of care.

Patient

Patient satisfaction surveys are the primary qualitative measure for quality of care. Patients’ evaluations on the quality of care provide insights on improving healthcare solutions for an increased focus on patient decision-making, care, and maintenance. Patient satisfaction surveys are also a strong source for improvements in care, cost reductions, performance monitoring of health plans, and provide comparisons across health care institutions.

Technology

Technology also affects patients’ perception of quality of care. Patients tend to show a more positive reaction towards their provider’s healthcare solutions. Stemming from the belief that technology enhances their quality of care through secure privacy systems, patients ranked their care coordination companies based on the level of security and privacy afforded to them. As a result, providers with safe, protected, and easy healthcare solutions are often perceived as having a higher quality of care.

Enhance Your Quality of Care with QuickCap 

MedVision has always been at the forefront in leading healthcare companies to increase efficiency and productivity with revolutionary healthcare solutions that are continuously updated and enhanced. 

QuickCap is the premier healthcare solution provider for safe, secure, and convenient data information management for care coordination companies. With its built-in customizable features to enhance and improve case management data, coordination of care, and efficient data reporting, QuickCap is the ultimate tool for PHOs intent on making a significant mark in the healthcare industry.

Visit us now to learn how we can help you substantially increase your overall PHO quality of care performance.

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