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Claims processing for the typical Accountable Care Organization (ACO) can become challenging in the face of ever-changing healthcare demands and workflows. The modern claims process is becoming increasingly complex with more variable data coming into play. This has led the industry to focus on even more data accuracy and financial efficiency in dealing with these new considerations.
With many improvements made to meet current demands, the healthcare industry has undergone various changes throughout the years. By identifying the variables that shape the healthcare industry, ACO entities can anticipate current and future developments, especially with claims processing. And these interrelated factors are a matter of concern that could ultimately affect the business performance of many ACOs:
Operational Costs
There are multiple reasons that can cause operations to become expensive. With many stakeholders with their own take and decision-making points, ACO claims processing can involve many business rules that may be complicated to execute. Manual processes, missed opportunities, and incorrect claims processing workflows can cause claims leakage, erroneous payments, and financial mismanagement.
Technology Costs
Technology continues to advance, affecting many business processes along the way. Crafted from evolving complex codes, algorithms, and architecture, healthcare technology can become quickly outdated and costly without management support. Incorrect data, figures, and analyses are expensive errors that ACO teams should be wary of making.
Service Delivery
Incorrect data and manual processes can lead to unnecessary spending due to service delivery mistakes such as identical patient cases, inaccurate case outcomes, and unpredictable claims processing service provision. ACO entities are especially vulnerable to these inconsistencies, which can cost the organizations their earnings and reputations.
Consumer Needs
Claims processing tends to adjust to changing market conditions and demands. The volatility of the healthcare consumer market has seen rapid changes to the industry in terms of mobility and accessibility provided by innovative technology. Combined with the stressful and emotional conditions of the consumer during healthcare service, ACO teams will find claims processing a delicate balancing act to provide correct service efficiency without compromising the human aspect of the whole workflow.
The slow but evident shift of healthcare organizations from segmented departmental processes into integrated workflows has greatly impacted management and market behaviors. Changing market needs, workforce skill resources, and technology are constant factors in shaping the healthcare landscape, especially when it comes to ACO claims processing. With these in mind, aggressive actions and solutions should be taken to further the progress and development of ACOs.
Automated Workflow
ACO teams that take intuitive and automated claims processing workflow into account benefit greatly from automation and technology. Identifying priority tasks, anticipating revisions, and providing alternative courses of action can increase productivity and lower backlogs. The consequent results provide efficiency as well as impact overall consumer satisfaction.
Innovative Technology
Utilizing cutting-edge software solutions that are continuously enhanced with improvements are the best and proven investments. Streamlined technology provides automated claims handling processes, interdepartmental data integration, and data analytics. These allow ACOs to process claims faster, access the right information at the right time, and effectively guide clients through the claim’s entire cycle.
Seamless Service
Technology plays a vital role in service delivery, especially in the healthcare industry. Integration of all departmental data, from records through payables, can hasten the speed with the automated claims processing, which creates positive consumer perception. Prioritizing accuracy and speed, ACO teams can take advantage of this variable to increase their overall efficiency.
Customer Satisfaction
Combining technology with cost-effectiveness, ACO claims processing can be enhanced even further. Correct data, ease of use, and mobility are often the top priorities for many businesses. With swift, precise, and intuitive healthcare solutions, internal and external clients of technology-driven software can lead to higher customer satisfaction.
Comprehensive Healthcare Solutions Empower ACO to Manage Claims Processing
Healthcare solutions that competitively seek to answer ACO claims processing issues have always belonged to innovative and automated institutions. Exceptional workflow management, quality assurance, and profitability are valued priorities for many healthcare organizations. Fulfilling these aspects can be daunting for many ACOs that are unprepared to upgrade their systems. But technology has always been at the forefront of many progressive healthcare organizations, and MedVision has constantly been in relentless pursuit of excellence to improve and develop QuickCap 7 (QC7); the industry-led healthcare solutions tool for payer and risk-based organizations like ACOs.
Focusing on seamless integration of multiple data touchpoints, managing claims has never been more efficient. Providing crucial information at the right time for specific users, QC7 ensures that all personal information is instantly accessible yet highly protected at every step of the way.
QC7 frees up workflow through evolving technology to create uninterrupted claims processing, improving overall customer experience. Level up to better healthcare solutions to boost your organization’s claims processing efficiency.
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MedVision has successfully met the criteria outlined in the SOC (System and Organization Controls) audit for service organizations. This certification demonstrates MedVision’s adherence to rigorous standards for security, availability, processing integrity, confidentiality, and privacy.
As a service provider managing sensitive data and overseeing critical functions on behalf of clients, this certification underscores MedVision’s commitment to maintaining high standards of operational excellence and data security.
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The Health Information Trust (HITRUST) is a standards organization dedicated to security, privacy, and risk management. They developed the HITRUST Common Security Framework (CSF), which assists organizations in maintaining a comprehensive and secure approach to HIPAA compliance and managing risks. HITRUST is widely recognized as the benchmark in data security and privacy.
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The Health Care Administrators Association is the nation's largest nonprofit trade association for third-party administrators, stop loss insurance carriers, managing general underwriters, audit firms, medical managers, technology organizations, pharmacy benefit managers, brokers/agents, human resource managers, and health care consultants. HCAA has spearheaded the change of self-funding for more than 35 years.
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