Case Management Software for Effective Collaboration

The Critical Role of Case Management

Case management is used as a method to attain patient wellness and improve health outcomes through advocacy, communication, education, identification of service resources, and service facilitation. It is the case manager’s duty to determine the right providers and facilities that best fit the patient and their needs. The critical role of case management aims to ensure that all resources are allocated to the right patient and utilized in a timely fashion at a minimum cost in order to deliver optimum value for both the patient and the reimbursement source. 

The operation of case management services can only become successful in an environment that enables direct communication for the case manager, the patient, and appointed service personnel. With a conducive setting like this, services and programs are appropriated to potentially maximize the results for all involved individuals. Case management understands and empowers the population with evidence-based practice committed to achieving health service efficiency and quality.



Resolving Cases With the Help of Case Management System

A huge factor that contributes to the success of solving complex cases is the effective collaboration between case managers and service personnel with the assistance of case management software. In the implementation of the care coordination, case managers share key information on an ongoing basis with the patient and patient's support system, the healthcare providers, health insurance company or payor, and the representatives of community-based agencies they have engaged or will be engaging in the patient’s care, and case management plan. 

With case management software, your organization can have a centralized system where you can store and track all client data such as contact information, case notes, appointment scheduling and history, client communications, and billing. Most case management software only has the capacity to store and track, making the collaboration process between case managers and service personnel difficult. Luckily, QuickCap's case management software features extensive tools that allow you to communicate, monitor, plan patient care and more. 

The mission of case managers is to offer the best and ideal treatment, resources, and providers for each patient. To arrive at a decision in endorsing the most optimal care plan and advising the right service personnel, they first must have all the patient’s data. A case management software like QuickCap can do more than sorting all the patient’s data; it also helps case managers to do the following:

• Strategize care plan using an unlimited case management program
• Assess assigned cases through a dashboard that generates actionable insights
• Stratify risk and assign risk levels to determine the best plan for the patient
• Create cases and case referrals according to patient-based or service-based rules
• Quickly review and track each patient’s case, authorization, and claims carefully
• Communicate with service personnel with regards to the patient’s care plan
• Evaluate patient’s quality of life and generate a report

QuickCap’s built-in case management software makes it easy for case managers to implement health objectives, programs, and activities based on patient’s needs and for case managers and service personnel to collaborate to resolve a case successfully.